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Cancellation Policy

Tolle Totum Therapies is a busy clinic.  Denise Berry respects your time, her own time and the time of all clients, so it is a requirement that you give at least 48 hours to change or cancel your appointment time so that others may use the time allocated to you and and avoid the cancellation fee.

For all initial, treatment plan/DNA test results and iridology appointments booked and paid for in full online, the full fee is payable for a late cancellation within 24 hours or failure to show up for a scheduled appointment.  50% of your fee is payable with at least 24-48 hours notice.

For all other consultations, a fee of $50 will apply for cancellations or changes made within 48 hours of your scheduled appointment. The full fee is payable for same day cancellations or failure to show up for a scheduled appointment.

Please note clinic reception operates Monday–Friday so all appointment changes need to be made during business hours to avoid applicable cancellation fees.

Thank you for your understanding.


Payment is required at the time of booking by credit card.


If you are unwell or have potentially been exposed to the virus, please book an online appointment. Face to face appointments are still available with social distancing and other protocols in place to protect both of us.  If you have any questions, please contact Denise by email.

For appointments from Wangaratta please visit Kismet Health.