Website Terms and Conditions of Use
Tolle Totum Therapies
1 About the Website
1.1. Welcome to www.tolletotumtherapies.com.au (the ‘Website’). The Website provides online bookings for Naturopathy consultations and general health information (the ‘Services’) and products for sale through the online store (the “Products”).
1.2. The Website is operated by Tolle Totum Therapies (ABN 26311909336). Access to and use of the Website, or any of its associated Products or Services, is provided by Tolle Totum Therapies. Please read these terms and conditions (the ‘Terms’) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.
1.3. Tolle Totum Therapies reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Tolle Totum Therapies updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.
2 Acceptance of the Terms
You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Tolle Totum Therapies in the user interface.
3 Registration to use the Services
3.1. In order to access the Services, you must first register for an account through the Website (the ‘Account’).
3.2. As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:
(a) Email address
(b) Telephone number
3.3. You warrant that any information you give to Tolle Totum Therapies in the course of completing the registration process will always be accurate, correct and up to date.
3.4. Once you have completed the registration process, you will be a registered member of the Website (‘Member’) and agree to be bound by the Terms.
3.5. You may not use the Services and may not accept the Terms if:
(a) you are not of legal age to form a binding contract with Tolle Totum Therapies; or
(b) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.
4 Your obligations as a Member
4.1. As a Member, you agree to comply with the following:
(a) you will use the Services only for purposes that are permitted by:
(i) the Terms; and
(ii) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
(b) you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;
(c) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Tolle Totum Therapies of any unauthorised use of your password or email address or any breach of security of which you have become aware;
(d) access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Tolle Totum Therapies providing the Services;
(e) you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Tolle Totum Therapies;
(f) you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;
(g) you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by Tolle Totum Therapies for any illegal or unauthorised use of the Website; and
(h) you acknowledge and agree that any automated use of the Website or its Services is prohibited.
5.1. Where the option is given to you, you may make payment for the Services (the ‘Services Fee’) by way of:
(a) Cash (‘Cash’)
(b) Credit card (‘Credit’)
(c) EFTPOS (‘EFTPOS’)
(d) Direct deposit/bank transfer (‘Deposit’)
5.2. All payments made in the course of your use of the Services are made using Square or Stripe. In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the Square terms and conditions which are available on their website.
5.3. You acknowledge and agree that where a request for the payment of the Services Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Services Fee.
5.4. You agree and acknowledge that Tolle Totum Therapies can vary the Services Fee at any time.
6 Refund Policy
6.1 Naturopathic Consultations and Prescribed Medicinal Items
6.1.1 Tolle Totum Therapies will only provide you with a refund of the Services Fee in the event they are unable to continue to provide the Services or if the manager of Tolle Totum Therapies makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances (the ‘Refund’).
6.1.2 Refunds for naturopathic consultations will not be given for any cancellation without a minimum of 24 hours notice unless there are extenuating circumstances. Please refer to the cancellation policy to understand your responsibilities.
6.1.3 Please choose your items carefully as we do not offer a refund for change of mind on consultations, health programs, naturopathic testing, functional pathology, nutritional supplements, herbal medicine and flower essence blends.
6.1.4 Unless a product has a fault or may have been tampered with at the time of sale, Tolle Totum Therapies is under no obligation to replace the product or give a refund on an unwanted medicinal. Under the National Health Act and TGA Guidelines for safe practice and dispensing of medicines, it is illegal for a practitioner to re-dispense medicine that has already been dispensed to another patient.
6.2 Physical products
6.2.1 Physical products sold online include protein powders and creams. Herbal tinctures and practitioner only supplements sold in clinic are part of individualised Naturopathic care and are not available for retail sale.
6.2.2 Tolle Totum Therapies is committed to providing you with high quality products you will be happy with. We do not exchange or refund for change of mind, individual tastes or incorrect orders. If a product has exceeded its best before date when received or is somehow faulty, Tolle Totum Therapies will replace the product at no additional cost. To complete a return of a physical product, we require a receipt or proof of purchase within 30 days of purchase.
6.2.3 For all returns (other than those returned in person), you must email us for confirmation and return delivery details prior to returning any products. We will then confirm by return email, full refund details and return delivery address. Contact us at firstname.lastname@example.org.
6.2.5 All postage and insurance costs are to be paid by the buyer. We recommend that you return the product in person or via Registered post and that you pre pay all postage.
6.2.6 You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Tolle Totum Therapies will not be responsible for parcels lost or damaged in transit if you choose not to insure.
6.2.7 You may return the product in person to Tolle Totum Therapies. Please contact the clinic to arrange a suitable time.
6.2.8 All products must be returned in their original condition.
6.3 Electronic products
6.3.1 Electronic products include meal plans, webinars and workshop bookings.
6.3.2 Tolle Totum Therapies is committed to providing you with high quality products and educational information. We do not exchange or refund for change of mind or incorrect purchases.
6.3.3 Please read the full description prior to purchasing a meal plan, webinar or place in a workshop, to ensure the product suits your needs.
7 Shipping and Delivery
7.1 Delivery method: Tolle Totum Therapies uses Sendle for all online purchases as well as Australia Post.
7.2: Delivery times: Please allow 1-2 business days for dispatch from the clinic and a further 1-5 business days depending on your location for delivery. Tolle Totum Therapies cannot be held liable for any deliveries outside these times.
7.3 Delivery costs: Delivery costs are calculated at check out based on your location for delivery.
8 Copyright and Intellectual Property
8.1. The Website, the Services and all of the related products of Tolle Totum Therapies are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Tolle Totum Therapies or its contributors.
8.2. All trademarks, service marks and trade names are owned, registered and/or licensed by Tolle Totum Therapies, who grants to you a worldwide, nonexclusive, royalty-free, revocable license whilst you are a Member to:
(a) use the Website pursuant to the Terms;
(b) copy and store the Website and the material contained in the Website in your device’s cache memory; and
(c) print pages from the Website for your own personal and non-commercial use.
Tolle Totum Therapies does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Tolle Totum Therapies.
8.3. Tolle Totum Therapies retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:
(a) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
(b) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
(c) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.
8.4. You may not, without the prior written permission of Tolle Totum Therapies and the permission of any other relevant rights owners: broadcast, republish, upload to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.
10 General Disclaimer
10.1. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
10.2. Subject to this clause, and to the extent permitted by law:
(a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
(b) Tolle Totum Therapies will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
10.3. Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Tolle Totum Therapies make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Tolle Totum Therapies) referred to on the Website. includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
(a) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
(b) the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
(c) costs incurred as a result of you using the Website, the Services or any of the products of Tolle Totum Therapies; and
(d) the Services or operation in respect to links which are provided for your convenience.
11 Limitation of liability
11.1. Tolle Totum Therapies’s total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.
11.2. You expressly understand and agree that Tolle Totum Therapies, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
12 Termination of Contract
12.1. The Terms will continue to apply until terminated by either you or by Tolle Totum Therapies as set out below.
12.2. If you want to terminate the Terms, you may do so by:
(a) providing Tolle Totum Therapies with 14 days’ notice of your intention to terminate; and
(b) closing your accounts for all of the services which you use, where Tolle Totum Therapies has made this option available to you.
Your notice should be sent, in writing, to Tolle Totum Therapies via the ‘Contact Us’ link on our homepage.
12.3. Tolle Totum Therapies may at any time, terminate the Terms with you if:
(a) you have breached any provision of the Terms or intend to breach any provision;
(b) Tolle Totum Therapies is required to do so by law;
(c) the provision of the Services to you by Tolle Totum Therapies is, in the opinion of Tolle Totum Therapies, no longer commercially viable.
12.4. Subject to local applicable laws, Tolle Totum Therapies reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Tolle Totum Therapies’s name or reputation or violates the rights of those of another party.
13.1. You agree to indemnify Tolle Totum Therapies, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
(a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;
(b) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
(c) any breach of the Terms.
14 Dispute Resolution
If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).
A party to the Terms claiming a dispute (‘Dispute’) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.
On receipt of that notice (‘Notice’) by that other party, the parties to the Terms (‘Parties’) must:
(a) Within 14 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
(b) If for any reason whatsoever, 28 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Mediation Association or his or her nominee;
(c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
(d) The mediation will be held in Melbourne, Australia.
All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.
14.5. Termination of Mediation:
If 3 months have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.
15 Venue and Jurisdiction
The Services offered by Tolle Totum Therapies is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria, Australia.
16 Governing Law
The Terms are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.
17 Independent Legal Advice
Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.
If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.
Updated: 4th March 2020